Terms and Conditions valid for Customers of www.gugla.eu .
www.gugla.eu is a website offering a wide range of goods and services and “Everything under one hat”.
Up-to-date information about the supported and offered services can be found on the Internet at www.gugla.eu, as well as in each of our bookstores.
I. General
1. The General Terms and Conditions apply to all transactions with our Clients in connection with the offered goods and services, unless their application is explicitly excluded by a written contract.
2. The General Terms and Conditions shall apply no later than the moment of delivery of the goods / services.
3. In the event that individual clauses of the General Terms and Conditions become invalid in whole or in part, including in violation of mandatory rules of applicable law, their invalidity shall not affect the validity of the remaining terms or their binding force. The parties will renegotiate, in good faith, the terms of each invalid clause, and in case of impossibility to reach an agreement, it will be replaced by law by the respective mandatory legal norm.
II. Bidding and ordering
1. Our offers are valid until the expiration of the term set in them. The conditions are confidential and apply only to the Client for whom they are prepared. Any oral agreements are valid after their proper written confirmation by us.
2. An order / request of the Client becomes binding only if:
2.1. is made in writing with an explicit indication of the goods on the website www.gugla.eu or on our e-mail;
2.2. is confirmed by us in writing or by making a delivery in accordance with the order.
III. Making deliveries
1. The quantity of delivery is determined according to the order confirmed by us. Without limiting the general nature of the latter, we have the right to make partial deliveries and / or to be released from our obligation to deliver, in case the stock of the respective goods is not sufficient to meet the needs of all customers, for which The customer will be notified in advance.
2. Deliveries shall be made on time, in accordance with the existing internal plan for deliveries of goods. The customer will be notified in advance of the delivery time of the goods ordered by him, unless another delivery date is agreed in writing.
2.1. Free delivery to the Client’s address is made on the ordered goods at an order value of over BGN 60.00 (sixty) with VAT.
2.2. The value of the delivery for an order below that specified in point 2.1 will be communicated in each individual case to the Customer.
3. The risk of accidental loss / damage of the goods, as well as the risk of any costs that may arise in connection with the goods, including costs for their storage, are transferred to the Customer at the time of delivery of the goods to the Customer. The performed delivery to the Client is certified by a bilaterally signed Expedition Note, Acceptance-transfer protocol or other written document of equal importance.
4. The customer undertakes to provide possible assistance in connection with the delivery, as well as to notify him of circumstances that may hinder the delivery.
5. The goods are delivered with quality and packaging, according to the current requirements for the respective type of goods.
6. The use, treatment, processing / repair / of the goods by the Client is carried out at his risk. www.gugla.eu is not responsible for the conformity of the delivered goods with the purposes for which the Customer intends to use them, nor for damages of any nature that may occur as a result of processing / repair, which the Customer has arbitrarily undertaken. The customer undertakes to use the goods in accordance with their intended use and following exactly the instructions for use provided to him.
7. The offered goods have a level of safety, according to the current safety standards, operating instructions and any other written instructions given by the manufacturer of the specific product. We are not responsible for the Client’s compliance with the applicable safety requirements and environmental regulations.
8. www.gugla.eu is not liable for non-performance in a broad sense caused by force majeure (force majeure, accidental event or other circumstance beyond our control). In case of force majeure, the Customer has no right to cancel / refuse to accept deliveries made with delay. The customer has the right to give www.gugla.eu a reasonable deadline for performance, after which, in the absence of performance, he has the right to refuse delivery and / or terminate the contract by giving written notice with immediate effect.
9. In case of culpable delay for delivery, the Client may give an additional term with a written notice, after the expiration of which in case of non-performance, he has the right to refuse the delivery by sending a written notice with immediate effect. The additional term cannot be shorter than the delivery term.
10. The ownership of the goods passes to the Client with the full payment of all amounts due by the Client, in view of his relations with www.gugla.eu.
IV. Prices and Payments
1. The customer pays for the goods at prices in force on the date of the sale or at other prices explicitly and in advance agreed in writing between the parties. The Client agrees that www.gugla.eu may change the unilaterally announced prices of the goods, and the change takes effect immediately after the notification, which is considered made by announcing the new prices on the Internet at www.gugla.eu or in the respective bookstore. . Already confirmed orders for delivery of goods are paid at prices valid at the time of order confirmation.
2. Payments shall be made at the time of sale or at the time of delivery of the goods, unless otherwise agreed or otherwise required by mandatory law.
V. Complaints
1. Complaints for shortages and other obvious defects may be filed upon acceptance of the goods by the Customer. Otherwise, the goods are considered accepted. In case of a timely, accurate and well-founded claim for defects, www.gugla.eu registers and takes the necessary actions in accordance with applicable law.
2. Complaints for hidden deficiencies may be filed within the time limits under applicable law. Failure to notify within the legal time limits is equivalent to approval of the goods. Complaints should be accompanied by relevant evidence and other relevant documentation, in accordance with applicable law. For the advertised defect, www.gugla.eu registers and takes the necessary actions in accordance with current legislation.
3. For the goods for which a commercial guarantee has been issued, the claims shall be satisfied also in accordance with the conditions set in the commercial guarantee.
VI. Duties
1.www.gugla.eu is liable only for damages caused intentionally or through gross negligence, in breach of an essential contractual obligation and in accordance with the mandatory rules of applicable law.
2.www.gugla.eu is not responsible for delayed acceptance or unreasonable refusal to accept goods from the Customer.
3. In case of delay in acceptance or unreasonable refusal to accept goods, www.gugla.eu has the right to refuse delivery in whole or in part, in connection with the affected contract and other legal relations with the Customer and / or terminate the contract without notice. In case of delay in acceptance and / or unreasonable refusal to accept goods, the Customer shall pay all costs incurred from the unjustified refusal and / or delay in acceptance of the goods, including but not limited to the costs of their storage and transportation.
4. The client has no right to set off his receivables with receivables on www.gugla.eu, unless they are explicitly acknowledged in writing.
VII. Add-ons
1. These General Terms and Conditions may be amended or supplemented unilaterally by announcing the changes on the Internet at www.gugla.eu. Customers have the right to request and receive a copy of the General Terms and Conditions on paper.
2. In the cases of termination of the contract regulated by these general terms and conditions, the termination shall take effect for the future and shall not affect the goods accepted by the Customer before the date of receipt of the notice.
3. The current Bulgarian legislation shall apply to the issues not settled in these General Terms and Conditions.